Important Update: Changes to Provincial Licensing Exams and Study Materials

Starting January 6, 2025, provincial licensing exams will reflect updates to Ethics (Common Law and Civil), Life Insurance, Accident and Sickness, and Taxation.
Textbooks in your student account will be updated on January 3, 2025, to align with these changes. Most of the current content will remain the same.
If you are studying with existing materials, consider completing your exams before the updates take effect.

Frequently Asked Questions



I forgot my login information for my online exam. Where can I get this information?
If you run into any technical issues accessing the online test, desk-side support can be reached at [email protected] or at 1-800-238-0377 from 9:00 am to 5:00 pm, Monday to Friday.

What are the system requirements for writing an online exam?

  • System Requirements
    • PC Windows 8.1 or higher (no virtual machines permitted)
    • Mac OS:
      • Big Sur (11.7.10), Safari 16.6.1
      • Monterey (12.7.3), Safari 17.3.0
      • Ventura (13.6.4), Safari 17.3.0
      • Sonoma (14.3.1), Safari 17.3.0
      • Sequoia (15.0.0), Safari 18.0.0
  • Processors
    • Intel/AMD/ARM
  • Additional Requirements
    • Google Chrome Browser with pop-ups and JavaScript enabled
    • Safe Exam Browser (available for download through the test portal). Students must also connect a secondary camera on a smartphone (activated by a QR code).